One of my experiences at Larue Carter thus far has been to participate in care-provider meetings with patients and prospective care-providers. I witnessed several care-providers come and give their sales pitch and tell the patients what they could offer. The patients then went on the decide who to go with. I am concerned and appaled at this process.
Care providers provide housing, employment, and medical/behavioral assistance to clients who are reintegrating into society. The way Indiana is setup, several care providers are sent to the client(s) where the clients interview and decide upon who they wish to go with. What ends up happening is the care providers basically "sell" their company to the clients and the clients alone have to choose who to go with.
With state laws, case managers aren't permitted to influence who the client chooses. Even if the case manager knows something terrible about the care provider, they cannot influence the client's decision. Theoretically, the client is supposed to interview the care providers and choose who he/she feels is the best match. However, there are several problems with this. One, many of the clients who require the services that a care provider offers don't have the intellectual capabilities to choose the best provider. Thus, the provider knows this and plays on client weaknesses, such as offering to take them to McDonald's, etc. Many times, clients end up choosing who they like best, based on what trivial things were promised and not who really is adequate in providing services.
To get to my point, suppose I am selling a car to a person. Ideally, that person has the capability to ask the right questions in order to choose which car is best for him/her. However, try selling a care to a mentally handicapped person, and they may likely choose which one they feel has the "prettiest color" and not necessarily which car is the safest or most reliable. Thus, they don't always have the intellectual capabilities to ask the right questions and companies know this and manipulate in order to be chosen.
Why doesn't the state step in and fix the system so that it is more fair to the clients. I was told that the state wants to be fair to the providers and fears that if the case managers influenced the decision of their clients, they might steer business towards a company they had a personal stake in. As a result of this theory, all the burden is left to the client in determining who to choose.
Case in point: At Larue Carter, we have three deaf/MRDD (mentally retarded) patients that are being discharged and moving together. They had to choose their case manager, interview three providers, and come to a unanimous decision on which provider to go with. I watched the entire process. Three different providers came in, promised that each client would have their own room, own television, be able to choose the color of the walls, etc. Each company knew what to say in order to sound appealing. In theory, the clients were supposed to be able to "interview" these providers, but being MRDD, only asked basic questions such as "Where will we eat?" Can I play Mario?" and "I like the color blue!" In the end, the clients chose the company who had the most flashy props and promised the most entertainment and food outings. Because I have a conection with the company who oversees the care providers for the state, I was able to inquire about the company that the clients chose. I was told flat out that this company was horrible, didn't have enough staff, and was probably one of the worst. What could I do with that information? Nothing! Even if I had known ahead of time, I wouldn't have been permitted to say anything. Remember, the burden is placed entirely on the clients to choose who was best.
My point with this is, who is the state looking out for? Here are three people that chose a company that has been proven to be lacking in many areas and yet the system that is set in place allowed for that company to be chosen to care for these individuals who cannot care for themselves. The state is worried about competition for the care providers to the point where they have set standards that cannot be met by the individuals responsible for choosing the providers. It is probably obvious that I am saddened, appalled, and disgusted by what I consider to be exploitation of a vulnerable population.What can I do? We will see!!